More than 70 staff from TransPennine Express learn sign language
Posted on 19/06/2026 10:23:00
News Date: 19 June 2026
News Source: Rail UK
Dozens of staff at train operator TransPennine Express (TPE) are learning sign language to help make rail journeys easier for hearing-impaired customers.
So far, more than 70 colleagues, including conductors and customer-facing teams, have completed a course in basic British Sign Language (BSL).
The sessions include teaching everyday phrases such as greetings, numbers and common customer service interactions, as well as terms regularly used on the railway covering tickets, platforms, and delays.
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