Britain’s biggest ferry and harbour operator is adding to its support for Gaelic speakers by offering a bi-lingual English and Gaelic customer care service.
CalMac created a new customer care centre in Stornoway last summer, bringing six new jobs to the town. It has now confirmed this will become a permanent fixture with staff at the venue enhancing the Gaelic face of the company.
In the past, assistance from a Gaelic speaker was only available to customers telephoning or visiting port offices in Gaelic-speaking areas, but now, anyone who would like to make an enquiry in Gaelic, can be transferred to a native speaker.
The Stornoway-based team will also be steadily transforming CalMac’s social media channels into a bi-lingual offering as well.
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